Friday, 24 July 2015

It's the little things

Hi everyone. We are now a few weeks into clearing with results day creeping up on us quickly. Having been in the same positon as many of you waiting for my results a couple year back, I understand the stress and the excitement one goes through. This year is my second clearing so I can give you a heads up on what to expect over the next coming weeks.                                                 

We have hundreds and thousands of students contacting us during clearing, with various different questions and results. As much as all us staff can find clearing a little stressful, dealing with both happy and sad applicants, we all do enjoy it and gladly give our time to you and the university for the summer months.

There are a few things to remember that can make your application run a bit more smoothly when speaking with us:

  • Our team of operators is made up of students currently studying at University of Greenwich, so might have been through the process of clearing too. We do understand the pressure that you may be under and we’ll do our best to help you, so we appreciate it when you’re polite, even in the face of unexpected or undesired news.
  • Don’t ever give up on your ambitions to go to university and study your passion, even if we are not able to take your application (there are so many universities out there). We will always do our best to help you find other opportunities, so try to remain open to alternative routes to your goals.
  • Remember to have your personal ID ready, but do give your operator a chance to introduce themselves. It means that both you and your operator are ready, engaged in the call, and it’ll mean you’ll be less likely to need to repeat yourself.
  • No one can know everything, so whilst our operators are very knowledgeable, there is the odd occasion where we need to refer to someone else. We’ll always ask if we can put you on hold and we’ll let you know what’s going on if it takes longer than expected to resolve your query.
  • Last but not least, whilst we know it’s disappointing when you can’t be made an offer or you don’t meet your conditions, the rules apply to everyone. No amount of pleading, bribing or bargaining, will get us to bend the rules for an individual applicant. Our team work to an entry criteria that we are required to stick to and this means that we can’t make special exceptions. Even for offers involving cake.

Whilst this may seem a little harsh, I hope that it gives you a little insight into the clearing process from our point of view. We are here to help you and look forward to hearing from you. (:

Please call us on 020 8331 9000 or message us on chat at, if you have any enquiries or want to make an application.

Lastly, good luck! University is one of the best times of your life.

Kaya x

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